Existing Customers
We value your custom and want to make it as easy as possible for you to do business with Road Runner. We have dedicated teams to help you with changes to your policy , renewal or simply make vehicle changes that require notification to the Motor Insurance Database.
Our opening hours are also extended, including Saturday mornings, to help you find the right moment to get in touch. And if for any reason we are shut when we would normally be open, we will do our utmost to let you know in advance.
If you need to make a claim , please get in touch as soon as possible. Your policy will explain exactly how to do this – dedicated phone numbers will take you directly to the right team at your insurance company. Whether you think an accident is your fault or not, they can assist you dealing with the consequences.
If we get our service right, we hope you will recommend us to friends in the trade. If you do, we will reward you both if they take out a policy. Read more about our ‘Recommend a friend’ offer to find out how to do this.
If you are not happy about our service, please let us know as soon as possible so we can try to put it right. You can speak with any member of the team to do this. We also have a formal complaints procedure.