Frequently asked questions

• Do I need to tell you if there are any changes to my business?
  Yes, any changes that may affect your insurance must be notified to us as soon as possible.
  If you are in doubt, give us a call to be certain.
• How soon can you cover a new vehicle?
  Cover is effective immediately, provided that your policy gives cover for the vehicle involved. It is your responsibility to notify us of this vehicle for MID purposes.
• How do I notify you of new vehicles and vehicles that have been sold?
  You are able to notify us of vehicles via the Road Runner website by submitting details on-line.
  Alternatively you can speak to one of the Administration Team on 08707 87 87 20, email us at fyfe.general@uk.rsagroup.com or fax your vehicle details to 08707 87 87 50.
• How can I buy a Road Runner policy?
  Speak to our Sales Team on 08707 87 87 20 to arrange cover. We take payment over the phone for immediate cover.
• Can I pay by instalments?
  Yes, you can pay over 3, 6 or 12 interest free monthly instalments.
• Who is entitled to drive vehicles on my Motor Trade policy?
  All policies cover only “ named drivers ”, therefore there is only cover for drivers that are named on your policy.
• I want to travel abroad. Do I need a green card?
  Provided you are travelling to an EU country, the minimum legal requirement applies. To enable us to provide greater cover you must request an extension of cover and advise us each time you travel outside of the UK. Please call our Administration Team on 08707 87 87 20 for any foreign travel requests or enquiries.
• Will I be able to drive my cars for private use?
  All our policies will allow you to drive vehicles for private use. There are restrictions that vary by policy, so check first. If you are unsure on vehicle restrictions please call our Administration Team.
• Can I protect my Motor Trade bonus?
  Yes, we are able to provide Protected No Claims Bonus.
  
• Can I change the level of cover my policy provides during the period of insurance?
  Yes. Any increase or decrease in cover will affect your premium. Call us to find out more.