We are proud of our reputation for high quality and excellent service. If at any time you are not happy with our service, please let any of the team know. They will do their utmost to resolve this for you. If they are not able to resolve the matter to your satisfaction personally, they will be able to explain to you your options to escalate the matter.
Full details of the complaints procedure and your options to escalate this within our company, and within the Financial Ombudsman Service are contained in our Terms of Business. A copy of the current version is available on this website. You should also receive a copy with the insurance documentation we send to you.
If your complaint relates to the conduct of your insurer, the policy wording will explain how to raise the matter with them. Please call us if you cannot find this information.