I have been working in insurance since I was 19. My first role was at a direct insurer as part of the inbound call centre team as a Sales & Service administrator. I joined Road Runner Motor Trade Insurance in 2006 and I have been here ever since. I have worked within all the teams at Road Runner. This has enabled me to grow with experience and build on my underwriting knowledge.
My current role is the Renewals Manager and has been for the last 4 years. I am constantly developing and working closely with the Branch & Underwriting Manager to help grow the business. My role is a mixture of development, retention and underwriting. I work with my team to develop their underwriting knowledge so that they can recognise our client’s needs. My main focus is providing a high level of service to our customers while retaining our renewals.